Return Policy

At LEDOMAS, we aim to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we are here to help. Please read the following policy regarding returns, exchanges, and refunds.

1. Eligibility for Returns

You may return most items purchased from https://ledomas.com/ within 30 days of receipt for a full refund or exchange, provided the following conditions are met:

  • The item must be unused, undamaged, and in the same condition in which you received it.
  • The item must be returned in its original packaging, including all accessories, manuals, and tags (if applicable).
  • A receipt or proof of purchase is required for all returns.

Non-returnable items include:

  • Gift cards
  • Sale or clearance items (unless damaged or defective)
  • Personalized or custom-made products
  • Perishable goods (if applicable)

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at Info@ledomas.com or  (818)818-4821 to request a Return Merchandise Authorization (RMA) number.
  2. Once your return is approved, we will provide you with the shipping address and return instructions.
  3. Pack the item securely in its original packaging and include your RMA number inside the package.
  4. Ship the package using a traceable shipping method. LEDOMAS is not responsible for items lost or damaged in return shipping.

3. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed within [Insert Timeframe, e.g., 7–10 business days], and a credit will automatically be applied to your original method of payment.

Important Notes:

  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
  • For exchanges, you will be responsible for the shipping costs associated with returning the item and shipping the replacement item unless otherwise stated.

4. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email] or [Insert Phone Number]. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [Insert Number] days of receiving the item. We will either replace the item or issue a full refund, including shipping charges. To expedite the process, please provide photos of the damaged item along with your request.

7. Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning items, unless the return is due to a mistake on our part (such as receiving the wrong or defective item). Shipping costs are non-refundable, except in cases where the product is defective or damaged.

For exchanges, you may also be responsible for shipping fees to send the replacement item, unless otherwise specified.

8. International Returns

If you are making an international return, you are responsible for all return shipping fees, duties, and taxes, unless the return is due to an error on our part.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

10. Contact Us

For any further questions regarding returns, exchanges, or refunds, please contact our support team.