Shipping Policy
At LEDOMAS, we strive to provide you with the best possible shopping experience, including efficient and reliable shipping. This Shipping Policy outlines how we handle shipping for orders placed on our website https://ledomas.com/.
1. Shipping Processing Time
All orders are processed within 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Business Days: Monday to Friday (excluding holidays).
- Orders placed after 3 PM EST on business days or during weekends/holidays will be processed on the next business day.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the shipping method you select. Delivery estimates depend on the shipping option chosen and your location.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Note: Delivery times are estimates and are not guaranteed. External factors such as weather, holidays, or carrier delays may affect delivery times.
3. Shipping Carriers
We use trusted shipping carriers such as:
- USPS, UPS, FedEx, DHLThe shipping method and carrier will depend on your location and the option you select at checkout.
International shipping times and rates vary depending on the destination country and the shipping method selected at checkout.
Please note:
- Customs, Duties, and Taxes: Your order may be subject to customs fees, import duties, and taxes, which are levied once a shipment reaches your destination country. You will be responsible for paying these charges.
- Delays: International shipping may experience delays due to customs clearance processes, which are beyond our control.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment by visiting the shipping carrier’s website and entering your tracking number.
If you do not receive a tracking number or have issues tracking your order, please contact us at info@ledomas.com.
6. Shipping Restrictions
Currently, we do not ship to P.O. Boxes, APO/FPO addresses, certain countries.
For international orders, please ensure that the products comply with your country’s import regulations. LEDOMAS is not responsible for orders that are confiscated or refused by customs.
7. Shipping Address Changes
Once your order has been placed, we are unable to make changes to the shipping address. Please double-check your shipping information before finalizing your order. In case of errors, contact our support team at info@ledomas.com as soon as possible to discuss options.
8. Missed or Failed Deliveries
If a delivery attempt is made and no one is available to receive the package, the carrier may attempt delivery again or hold the package at a local facility. If the item is returned to us after a failed delivery attempt, we will contact you to arrange re-shipment (additional shipping fees may apply).
9. Lost or Stolen Packages
LEDOMAS is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your tracking information shows that the package was delivered, but you have not received it, please check with neighbors or your local post office. If you still cannot locate the package, please contact our support team for assistance.
10. Damaged Items in Transit
If your order arrives damaged, please contact us within 30 days of receiving the shipment at Info@delamos.com. Include photos of the damaged item and packaging in your email. We will work with you to resolve the issue promptly, whether through a replacement or a refund.
11. Contact Information
If you have any questions or concerns about shipping, feel free to contact us